The effects of stress and managers behaviour on the job satisfaction and organisational citizenship behaviour of hotel employees

Kale, Anıl

Hotel business’ organizational success depends heavily on the employees’ performance because of its labor-intensive structure. In the industry, levels of employees stress and manager behaviors directly affect the employees’ behaviors. Th ese effects could be either negative (turnover intentions, absenteeism, deteriorated performance etc.) or positive (job satisfaction, organizational commitment and organizational citizenship behavior etc.). This study, performed in hotel businesses, delved into investigation of managers’ support and feedback behaviors to employees perceptions of hindrance and challenge stress job satisfaction and organizational citizenship behavior of the employees. The purpose of this study was to determine the impacts of hindrance and challenge stress and managers’ suppo...