Service Innovation in Elderly Care

Özsungur, Fahri

Service innovation affects the individual's perception of service quality, the level of meeting the need, and the sense of satisfaction. This effect concerns the individual and the people they live with. The development of service innovation depends on the desires of the individual and the people they live with, technological and medical innovations, and innovative behaviors of the staff and the institution. The outcomes to be obtained as a result of the service innovation can provide the satisfaction and psychological strengthening of the elderly person who purchases the service. Therefore, it is important to innovate in the services and processes that will be offered to the elderly in home care services. In the realization of innovations, it is important to obtain some information about ...