Staff shortages in hospitality and tourism industries: how technology influences?
Birdir, Kemal | Birdir, Sevda
Purpose - This paper offers an introduction and sets the stage for the theme issue. It describes the methodology used and highlights the articles that address the strategic question of how hospitality and tourism industries can minimize the effects of labor shortages by embracing advanced technologies. Design/methodology/approach - This special issue explores the potential of automation, artificial intelligence, robotics and advanced data analytics in mitigating staff shortages. Automation streamlines operations, AI enhances customer interactions, robotics reimagines service delivery and data analytics informs strategic decisions. The study addresses a strategic question by combining literature reviews, data analysis, expert insights from practitioners and practical solution recommendation...
Conclusion: addressing the labor shortage problem in the hospitality and tourism industries
conclusion
Birdir, Kemal | Birdir, Sevda
Purpose - The main objective of this theme issue is to investigate the potential of cutting-edge technologies like AI, robotics and other innovative solutions to mitigate the skilled labor shortage crisis in the Hospitality and tourism (H&T) industries. Design/methodology/approach - This conclusion draws upon the collective insights from the articles in this thematic issue, providing a comprehensive overview of the key findings and their implications. A thorough analysis and discussion of the results are presented, offering a synthesis of the research and its significance for the hospitality and tourism industry. Findings - This thematic issue examines the profound impact of automation and artificial intelligence on the tourism and hospitality industries, where advancements in technology a...