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The aim of this study is to present a management approach to transforming the deficiencies in crisis management during the pandemic period into a strong facet of businesses. In this research, phenomenology and grounded theory were adopted. The results of the study revealed five basic principles in the form of quantum management of hospital management: Infinity of possibilities, resilience to waves of uncertainty and making sense, the complementarity of diversity and complexity, significance of chaos and crisis, interactive outputs. These basic principles are under the influence of three basic factors based on medical, administrative, sharing-interaction. |
Makale Numarası dc.identifier.articlenumber
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COVID-19 has caused critical changes in organizational behavior, organizational psychology, business strategies, and management understanding. The results of the study revealed five basic principles in the form of quantum management of hospital management: Infinity of possibilities, resilience to waves of uncertainty and making sense, the complementarity of diversity and complexity, significance of chaos and crisis, interactive outputs. These basic principles are under the influence of three basic factors based on medical, administrative, sharing-interaction. The infinity of possibilities represents the numerical equivalent of the odds of medical risks and threats, from 0 to 1, in the face of COVID-19 and the virus threat that has changed over the centuries. Despite technological, gerontechnological, digital, and technical innovations, health problems that may arise in the medical field affect humanity and hospital management. This infinity should be taken into account by doctors, health workers, and administrative personnel in business management. When these possibilities are determined in advance after the pandemic, the strategy and management approach to be adopted in similar situations that may arise in the future can be easily determined. Resilience to waves of uncertainty and making sense symbolize the management policy and struggling spirit that the hospital management will adopt against extraordinary situations such as pandemics. In these cases, fluctuations related to the number of patients, disease risk level, technological inadequacies, infrastructure deficiencies, infection, and vaccine should be determined beforehand. Procurement Copy@ Fahri Özsungur strength and network, stakeholders, location in the supply chain, and hospital-related commitments of staff are important factors in this resilience and coping power. The complementarity of diversity and complexity represents the hierarchical form of structuring in hospital management, the opposing possibility of every possibility. Differences in personnel, medical, hierarchical structure, specialties, and departments complement and support each other. For instance, the cardiology service complements and supports the gynecology department, the gastroenterology department the pediatric department, and its patients.The significance of chaos and crisis is that all units of the hospital act in cooperation as a whole. Crises are a reason for gaining strength in hospital management. The hospital gains experience and a struggling spirit in the face of any harmful situation that arises. Therefore, crisis and chaos can be turned into opportunities as strong strategies. Interactive outputs represent collaborations that have emerged with the pandemic. The interaction with actors such as patients, staff, pharmaceutical representatives, companies selling medical drugs, tax offices, professional organizations, non-governmental organizations increased with the pandemic. This situation enabled hospitals to become stronger, to increase their sustainability and competitiveness. As a result, the Quantum hospital management approach created by this study revealed the principles that they can adopt in the treatment of infectious diseases, pandemics, and extraordinary situations. These principles provide important insights and inspiration about which principles hospitals should adopt in the administrative context in the other possible pandemics. The fact that the study was carried out with a small number of samples affected the generalizability of the results. For this reason, it is recommended that future studies be carried out with samples with different cultural characteristics. |