Purpose - The main objective of this theme issue is to investigate the potential of cutting-edge technologies like AI, robotics and other innovative solutions to mitigate the skilled labor shortage crisis in the Hospitality and tourism (H&T) industries. Design/methodology/approach - This conclusion draws upon the collective insights from the articles in this thematic issue, providing a comprehensive overview of the key findings and their implications. A thorough analysis and discussion of the results are presented, offering a synthesis of the research and its significance for the hospitality and tourism industry. Findings - This thematic issue examines the profound impact of automation and artificial intelligence on the tourism and hospitality industries, where advancements in technology are juxtaposed with the challenge of skill shortages. The special issue explores the application of AI and automation in operations, training and development as well as the need for a balanced approach to innovation and service delivery standards. As AI transforms the industry, this issue highlights the imperative for hotels and similar establishments to strike a delicate balance between technological innovation and preserving exceptional guest experiences. Originality/value - This theme issue presents a comprehensive analysis of the key discussions on the strategic use of technology in the hospitality and tourism industries. The articles demonstrate the significance of these advancements in expanding our knowledge and driving innovation, ultimately benefiting various stakeholders in the sector. As these technologies continue to evolve at a rapid pace, it is crucial for industry professionals, decision-makers and researchers to understand their applications, benefits and challenges in order to effectively address the pressing issue of labor shortages in the hospitality and tourism industries.