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The Effects of Mobbing in the Workplace on Service Innovation Performance: The Mediating Role of Boreout

FAHRİ ÖZSUNGUR

Purpose – The s tudy aims to e xplore the m ediating r ole o f boreout b y r evealing t he e ffects o f mobbing and their effects on service innovation performance employees in the retail industry. Design/methodology/approach – This study was conducted with 209 participants recruited from retail companies registered to Adana Chamber of Commerce in the province of Adana Turkey in October 2019. The research was analyzed by the SEM method based on the social exchange theory. Findings – Findings revealed that boreout and mobbing were negatively associated with service innovation performance and mo ...Daha fazlası

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