The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention

Yıldırım, Oya

Purpose – The purpose of this study was to examine the relationships between perceived price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially the mediating effect of revisit intention in the relationship between perceived price justice, satisfaction and loyalty. Design/methodology/approach – Data were collected from a questionnaire distributed to customer of restaurants in Turkey. A total of 304 restaurant customers participated. Findings – Results from structural equation modeling show that price justice and satisfaction positively influence their revisit intention of restaurant customers, also revisit intention positively influences loyalty of restaurant customers. Also, the empirical results indicate that while revisit intention fully med...

Staff shortages in hospitality and tourism industries: how technology influences?

Birdir, Kemal | Birdir, Sevda

Purpose - This paper offers an introduction and sets the stage for the theme issue. It describes the methodology used and highlights the articles that address the strategic question of how hospitality and tourism industries can minimize the effects of labor shortages by embracing advanced technologies. Design/methodology/approach - This special issue explores the potential of automation, artificial intelligence, robotics and advanced data analytics in mitigating staff shortages. Automation streamlines operations, AI enhances customer interactions, robotics reimagines service delivery and data analytics informs strategic decisions. The study addresses a strategic question by combining literature reviews, data analysis, expert insights from practitioners and practical solution recommendation...

Conflict Management in Digital Business: New Strategy and Approach

Özsungur, Fahri

Conflict Management in Digital Business: New Strategy and Approach is a pioneering and innovative guide in the context of digital conflicts in the value chain of businesses and on digital conflicts in business management and strategy. Conflict management is discussed in the context of issues of production and planning, logistics, marketing, procurement, technology development, human resource management, and business infrastructure. Sectoral issues with conflicting businesses, organizational behavior, digital sustainability, cyber business management, cyber-attack, and cyberwarfare strategies for businesses are discussed in detail to bring crucial principles in the context of management and strategy to all businesses that desire to be a business of the future. Providing readers with a uniqu...

Conclusion: addressing the labor shortage problem in the hospitality and tourism industries
conclusion

Birdir, Kemal | Birdir, Sevda

Purpose - The main objective of this theme issue is to investigate the potential of cutting-edge technologies like AI, robotics and other innovative solutions to mitigate the skilled labor shortage crisis in the Hospitality and tourism (H&T) industries. Design/methodology/approach - This conclusion draws upon the collective insights from the articles in this thematic issue, providing a comprehensive overview of the key findings and their implications. A thorough analysis and discussion of the results are presented, offering a synthesis of the research and its significance for the hospitality and tourism industry. Findings - This thematic issue examines the profound impact of automation and artificial intelligence on the tourism and hospitality industries, where advancements in technology a...

Moderating effect of optimum stimulation level on the relationship between satisfaction and revisit intention: The case of Turkish cultural tourists

Purpose – The purpose of this study is to determine the optimum stimulation levels (OSLs) of cultural tourists within the context of their novelty seeking tendencies and to determine whether their OSLs have a moderating effect on the relationship between their satisfaction and revisit intentions. Design/methodology/approach – To collect data, an online survey was conducted for Turkish cultural tourists (n = 563) inMay 2018, and the data were analysed with PROCESS by Hayes. Findings – The study’s findings demonstrated that Turkish cultural tourists were high-level novelty seekers and that novelty seeking has a moderating effect on the relationship between their satisfaction and short-term revisit intentions. Originality/value – This study contributes to the literature by revealing t...