UNDERSTANDING TIPPING ATTITUDES IN TURKEY: A USERGENERATED CONTENT ANALYSIS
Pala, Tuğba
Tipping is a practice influenced by social, cultural, and economic factors, and it is perceived and practiced differently across countries. This study aims to explore how tipping is perceived in Turkey by analyzing usergenerated content on Ekşi Sözlük. The findings show that tipping in Turkey does not function as a strong social norm. Instead, tipping is understood in two opposite ways: (1) A positive attitude, where tipping is seen as an expression of gratitude, a social expectation, or a way to support low-paid workers; and (2) A negative attitude, where tipping is seen as an unnecessary burden, an exploitative tool that benefits employers, or a practice imposed by capitalism. Additionally, contributors mention different motivations for tipping, such as the desire to get better ser...
THE PHYSICAL FACILITIES AND SERVICES FOR CHILDREN IN FAMILY HOTELS
AİLE OTELLERİNDE ÇOCUKLARA YÖNELİK FİZİKSEL OLANAKLAR VE HİZMETLER
Özkan Buzlu, Mehtap
A child-friendly tourism enterprise includes (1) physical facilities and services for children, and (2) employees’ attitudes and behaviors that support children’s development and happy holiday experience. In this study, we focus on the first pillar. This study aims to reveal the physical facilities and services for children in hotels that appeal to the family market. The information on the web pages of the top 24 family hotels that have been awarded in the family category by TripAdvisor, a world-renowned travel review site in 2020 was subjected to content analysis. Findings demonstrated that kids-related amenities in hotels are related to activity areas, activities, baby equipment, room options, kids tab on website, price options, food and beverage options, health and safet...